Shipping and Returns

Shipping Policy

Shipping Regions

We currently ship to all countries within the European Union. At this time, we do not offer international shipping outside the EU.

Delivery Time

  • Spain (Domestic Shipping): Orders are delivered within 2 to 5 business days.

  • Rest of the EU: Orders are delivered within 4 to 10 business days.

All orders are processed within 1 business day after purchase. Once shipped, delivery times may vary depending on the destination.

Shipping Costs

We offer free shipping on all orders within the European Union.

Shipping Carrier & Tracking

All orders are shipped via GLS. Once your order has been dispatched, you will receive an email from GLS with a tracking number to follow your shipment.

Incorrect Addresses

If an order is undeliverable due to an incorrect address provided by the customer, the handling process will follow GLS standard procedures.

Customs & Duties

Currently, we do not have international customers outside the EU, so no customs duties or import taxes apply.

For any shipping-related inquiries, feel free to contact our customer support team.

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please access your Beorht account.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@beorht.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@beorht.com.